Update your bank account details

Bank account details cannot be changed on an existing Billplz organization account. Your bank account is linked to your organization during verification and remains fixed after approval. To receive payouts to a different bank account, create a new organization account with the new bank details.

Why bank accounts can't be changed directly

Your bank account is verified against your organization's registration number (SSM/ROB/ROC/ROS) during the KYB process. This verification links your organization identity to a specific bank account. Changing the bank account would require re-verification of the entire organization — which is effectively what creating a new organization does.

How to set up a new bank account

To receive payouts to a different bank account, add a new organization account to your Billplz SSO profile.

Step 1: Go to main.billplz.com and log in to your SSO dashboard.

Step 2: In the Organizations section, click Add.

Step 3: Complete the registration form with your new bank account details. The bank account must be registered under the organization's name.

Step 4: Wait for verification (3 business days). You receive an email notification once approved.

Step 5: Once verified, create new collections under the new organization for future payments.

For the full walkthrough, see Add a new account.

When merchants use multiple accounts

Many merchants operate several organization accounts, each linked to a different bank account. Common scenarios include:

• Switching banks — You open an account at a new bank and want future payouts deposited there. Create a new organization with the new bank account and use it for new collections going forward.
• Separate business entities — You run multiple businesses under different SSM registrations (e.g., a retail company and a services company), each with its own bank account.
• Separating revenue streams — You want payouts for different product lines or brands to go to different bank accounts for easier accounting.
• Regional or branch operations — Different branches or outlets settle into separate bank accounts for local bookkeeping.

What happens to your existing organization

Your existing organization account continues to work as normal. Existing collections, bills, transaction history, and API integrations are not affected. Payouts for payments collected under the old organization still go to the original bank account.

Collections and transaction history cannot be transferred between organizations. If you want to stop using the old organization, create new collections under the new organization for future payments. The old organization and its data remain accessible from your SSO dashboard.

You can transfer your Billplz Credit Balance from your old organization to the new one. See Transfer credit to another account.

If your bank account is closed

If your current bank account has been closed by the bank and payouts are being rejected, you can request an emergency payout redirect instead of creating a new organization. This service is free and applies only to closed or permanently inaccessible accounts. See Redirect payout to a new bank account for the process.